Shipping & delivery

All Venturi stock is held and dispatched by our third-party logistics partner in Dubai, United Arab Emirates. We do not ship from our registered office and we do not accept returns or walk-in collections there.

• Orders are processed once payment has been authorised in full.
• Next Day Delivery: order by 7:00pm (GST) for dispatch the same working day.
• Same Day Delivery: order by 2:00pm (GST). Dubai only.
• Orders placed after the cut-off, or on a UAE public holiday, are processed on the next working day.
• We may hold an order for additional verification where a payment, billing or delivery address requires it. Where we do, we will contact you using the details supplied at checkout.

Same Day Delivery is available in Dubai only. Availability for your address is confirmed at checkout. Where a Same Day order cannot be delivered on the day for a reason within our control, we will deliver it on the next working day and refund the Same Day charge.

Delivery to certain remote, restricted or security-controlled locations (including some free zones, military and airport sites, offshore installations and construction sites) may take longer or may not be possible. We will contact you if this affects your order.

A tracking link is emailed to you when your order is dispatched. Allow up to 24 hours for the link to become active. If you have not received a dispatch confirmation within two working days of ordering, contact us and we will locate the order.

Title and risk of loss in the products pass to you when the products are handed to the carrier for delivery to the address you supplied. Once the carrier has accepted a parcel, the carrier's terms govern the physical delivery. This does not affect your rights in respect of products that are damaged, faulty or incorrect, which are set out in our Refund Policy.

All delivery timeframes shown on this site, at checkout or in any communication are good-faith estimates and are not guaranteed. We are not liable for delays caused by carriers, adverse weather, road closures, public holidays, industrial action, or any other event outside our reasonable control. Where a delay occurs we will keep you informed and, where a delivery becomes impossible, refund you in full.

You are responsible for providing a complete and accurate delivery address and a contactable mobile number. Please check both before submitting your order, as we may be unable to amend them once an order has been accepted.

Where a delivery fails because the address was incomplete or incorrect, the recipient was unavailable across the carrier's attempts, or access to the building was refused, we will contact you to arrange redelivery. A redelivery charge at the standard rate for the service may apply. We are not liable for a failed delivery arising from information you supplied.

Where a parcel is returned to us as undeliverable or refused on delivery, we will refund the price of the products once the parcel is back in our possession and has been inspected. Outbound delivery charges and return carriage are not refundable and may be deducted from the refund.

If your order arrives damaged, incomplete, or does not arrive at all, contact us within 30 days of the delivery date (or, where nothing arrived, of the expected delivery date). For damage or shortages, please include your order number and a photograph or short video. You do not need to send anything back. See our Refund Policy for how these are resolved.

All prices displayed on this site are in UAE Dirhams and are inclusive of UAE Value Added Tax at 5% where applicable, in accordance with Federal Decree-Law No. 8 of 2017. Delivery charges are shown separately at checkout, are also subject to VAT at 5%, and the VAT is included in the amount shown. A tax invoice is available on request.

Venturi Sciences L.L.C-FZ
Unit 01, 01, Meydan Grandstand, 6th Floor, Meydan Free Zone, Dubai, United Arab Emirates
Email: jackson@venturi-ae.com
WhatsApp: +971 52 481 6908
Trade Licence: 2527424.01
Tax Registration Number: 104865438600003